Refund eligibility
Approved refunds apply to eligible returned items that pass inspection. Original shipping charges may be non-refundable unless the product was faulty or incorrect.
Processing time
Once approved, refunds are initiated through the available original payment route where possible. Bank and provider processing times vary.
Cash-on-delivery orders
Our support team will confirm the available reimbursement method and any information required to complete it securely.
Cancelled orders
Orders cancelled before dispatch can be refunded where payment was already captured. Dispatched orders follow the standard return process.